Automotive
The showroom sells the car once. Service reminders sell it again.
UDO gives manufacturers and dealers one messaging layer for the ownership cycle: test drives before the sale, service reminder SMS and insurance renewals after, on WhatsApp, RCS, SMS and voice. Every message follows the vehicle.
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Two journeys
Before the sale, and the years after it.
Most dealers go quiet after delivery. The second journey is the one that brings the customer back.
Before the sale
- Brochure and variant details on enquiry
- Test-drive slot, location and reminder
- Booking and payment confirmation
- Delivery updates and handover checklist
After the sale
- Service reminders by date or distance
- Insurance renewal before the policy lapses
- PUC and warranty expiry reminders
- Recall and service-campaign notices
Before the sale
Turn a lead into a test drive, then a booking.
Test-drive booking in one message
An RCS carousel of the models they viewed, each with a Book a test drive button. A WhatsApp confirmation with the slot, location pin and executive's name. An SMS reminder that morning. Nobody calls to ask where to go.
- Tap-to-reply slot choices
- Location pin and parking note
- Reschedule before, feedback after
Follow-up that never relies on memory
A quiet lead is still a lead. Follow-ups fire from your CRM when a quote goes out, finance clears or a booking awaits payment.
- Salesforce, HubSpot and Zoho, or your dealer system via REST API
- Shared inbox: the next executive sees the full thread
- Booking, finance and delivery updates
- Exchange and trade-in questions in the same thread
After the sale
A service visit is five messages.
The reminder brings the car in. The workshop updates decide whether it returns.
Service due
Reminder by date or distance, with a Book a slot button.
Slot confirmed
Date, time, pick-up and the advisor's name.
Estimate approval
Extra work itemised, approved with a tap.
Ready for pick-up
Invoice and payment link attached.
Feedback
One-tap rating; low scores go to the workshop manager.
Third-party motor insurance is compulsory in India. Remind owners before it lapses: WhatsApp with the renewal link, SMS for reach. Selling the policy yourself? Intermediary rules apply; see messaging for insurance.
The template
What should a service reminder SMS say?
A service reminder SMS names the vehicle, the service due and the deadline, with one way to book. Without an offer it is a service message, so from a DLT-registered header and template it reaches DND-registered numbers at any hour.
Dear customer, your {#var#} is due for its periodic service by {#var#}. Book a slot: {#var#}
- Vehicle: model and registration in one variable
- Due: the service, by date or distance
- One action: a booking link or number, whitelisted on DLT
- No offer: a coupon or discount makes it promotional
- Variables: up to 30 characters each; more than three needs a justification
- Length: 160 characters per SMS in English, 70 in a regional script
Once booked, an appointment reminder the day before adds the time, the advisor and a reschedule option.
Who uses it
From the manufacturer to the workshop floor.
Manufacturers
Launches to opted-in owners and enquirers; recall notices to every registered owner of affected vehicles.
Dealer groups
Lead follow-up across showrooms, test-drive scheduling and one service-reminder programme for every outlet.
Two-wheeler and used-car dealers
High enquiry volumes, quick decisions, and SMS reminders or a call for owners who skip apps.
Questions
Frequently asked.
Car dealers use WhatsApp to send brochures, confirm test drives with a location pin, update buyers on delivery, and send service reminders and invoices after the sale.
All on one verified dealership number on the WhatsApp Business API, with a shared inbox that survives staff changes. Owners opt in at enquiry, booking or delivery; reminders go as utility templates, offers as marketing templates.
Yes. A reminder to an existing owner is a service message, so on a DLT-registered transactional route it reaches DND-registered numbers at any hour.
Offers such as an exchange bonus are promotional: promotional SMS reaches non-DND numbers only, 10 AM to 9 PM by default.
Yes. Your dealer system passes vehicle, last-service and owner details through the REST API, and UDO sends each reminder on your schedule.
The API documentation covers endpoints and delivery webhooks.
Use RCS where the phone supports it, and SMS for the rest. A carousel of models with a Book a test drive button appears in Android's own messaging app.
Other phones get a promotional SMS with a whitelisted link from a DLT-registered header and template: non-DND numbers only, 10 AM to 9 PM by default.
Send a recall notice on several channels at once: WhatsApp with a booking button for opted-in owners, SMS for reach, and a recorded voice call for anyone who misses both.
Per-owner delivery and call reports record who was contacted.
Yes. Recorded voice calls reach any phone, suited to service reminders and pick-up notices.
Calls are automated and outbound, with retries at the interval you choose.
Fill the service bay from customers you already have.
Pilot at one outlet, small and paid, then roll out group-wide. The demo shows how your dealer system hands over the data.