1. No Refund Policy

We operate a no-refund policy across all our service offerings. This applies regardless of the circumstances, including but not limited to:

• Change of mind after purchase or activation of services
• Partial or full non-utilisation of purchased service credits, features, or capacity
• Dissatisfaction with business outcomes – our services are tools, and results depend on how they are used
• Third-party platform delays or restrictions, such as delays from WhatsApp (Meta), TRAI DLT registration, or telecom operators
• Technical issues on the client's end, including but not limited to misconfigured CRM systems, incorrect API integrations, or infrastructure problems not within our control
• Regulatory changes that affect service delivery at the platform or telecom level
• Failure to utilise onboarding support or respond to our team's communications during setup

We strongly recommend that prospective clients discuss their requirements thoroughly with our team before making a purchase to ensure our services meet their expectations.

2. Our Service Commitment

While we do not offer refunds, we are committed to delivering high-quality services and ensuring client satisfaction. Before any purchase, we ensure that:

• All services, features, and limitations are clearly communicated to the client
• A service agreement or scope of work document is provided outlining deliverables
• Clients have the opportunity to ask questions and seek clarifications before committing
• Onboarding support and technical assistance are available during and after service activation

After purchase, we ensure that:

• Services are delivered as per the agreed scope within committed timelines
• Our support team is available to assist with setup, troubleshooting, and usage queries
• Any service disruptions caused on our end are addressed with priority

If you are experiencing issues with our services, we encourage you to reach out to our team at info@uniqueoutreach.in before drawing any conclusions. In many cases, issues can be resolved with guidance from our support team.

3. Duplicate Payments & Billing Errors

We do not provide cash refunds under any circumstances. However, we recognise that billing errors can occur. In the case of a verified duplicate payment or an overcharge caused by a technical or administrative error on our part, the following applies:

• The excess amount will be identified and verified by our billing team upon receiving a written request from the client
• The verified amount will be adjusted as credit against future invoices or services, at our sole discretion
• No cash refunds or bank transfers will be issued in such cases
• Requests for billing error review must be submitted within 15 days of the transaction date, along with supporting documentation such as payment receipts

To raise a billing dispute, please email us at info@uniqueoutreach.in with the subject line "Billing Query – [Your Company Name]".

4. Service Credits

In certain situations, at our sole discretion, we may offer service credits as a goodwill gesture in lieu of a refund. Service credits:

• Can be used against future services or renewals offered by us
• Are non-transferable and have no cash value
• Must be utilised within 6 months of issuance unless otherwise specified in writing
• Will not be issued automatically — they are offered on a case-by-case basis following a review by our team

5. Cancellation Policy

Clients may request cancellation of services at any time. The following terms apply:

• Cancellation requests must be submitted in writing via email to info@uniqueoutreach.in
• Upon cancellation, access to the relevant service will be discontinued at the end of the current billing cycle or immediately, depending on the nature of the service
• Cancellation stops any future recurring billing (if applicable), but does not entitle the client to a refund of amounts already paid
• Any unused service credits or prepaid capacity at the time of cancellation will be forfeited and will not be refunded or carried over
• We will confirm receipt of cancellation requests within 3 business days

6. Disputes

If you believe there has been an error in billing or service delivery, we ask that you contact us directly before raising any dispute with your bank or payment provider. We are committed to addressing genuine concerns in good faith and resolving issues promptly.

Raising a chargeback or payment dispute with your bank without first attempting to resolve the matter with us may result in immediate suspension of your account and services pending investigation.